Scalable, Enterprise Platform

Our web-based enterprise feedback management software is built on an enterprise-class architecture that is:
 

• Flexible and open: automatically import data from your CRM and ERP systems through a variety of methods including web services, HTTPS, and SFTP through our CRMConnect capability.
• Reliable: 99.98% survey uptime
• Secure: 0 security breaches
• Scalable: Over 1.6 billion surveys deployed, 1.8 million alerts generated
• Global: Deploy any survey channel in any language, any location and any department.

MarketTools CustomerSat enterprise feedback management software utilizes state of the art infrastructure to ensure feedback is captured on a continuous basis across channels, analyzed in real time, and presented in a relevant, engaging way to users across your organization.  Trusted by customers around the world ranging from mid-sized enterprises to the Fortune 100, our web-based, Software-as-a-Service (SaaS) solution is highly reliable, scalable, and secure.

►  Schedule a demo today to see MarketTools CustomerSat in action!

Key elements of our enterprise-class platform include:

Advanced Data Processing
MarketTools CustomerSat includes the broadest range of out-of-the-box analytics capabilities including significance testing, key driver analysis, social media influencer ratings, and advanced text analysis.  To deliver a high-performance customer experience we have developed a highly scalable, proprietary, multi-tenant in-memory database architecture capable of performing advanced calculations on large data sets in real time across tens of thousands of users.

Intuitive Information Presentation
We make it easy for everyone from power users to front line contact center agents to understand enterprise feedback and take immediate action by providing relevant data in a form that can be automatically tailored for each user.  Our role based dashboards can be managed centrally and mapped to organizational hierarchies that define data views.  Users can also access critical information via intelligent email alerts, case management activity notes, and push reports.

Universal Feedback Hub
MarketTools CustomerSat provides an integrated experience for listening across a broad range of feedback channels, including any survey deployment model, the broadest set of social media sources in the industry, online communities, and call recordings.  Our open system design allows data to be imported and exported via SFTP and web services APIs, enabling seamless integration with CRM, ERP, and BI platforms.